User journey

The user journey for taking action on your subscriptions is broken down into three stages:

• Before action: entry points
  Where and how to include the entry point from your application into our features.
• During action: action feature flows
  Based on the action features you choose, learn how to guide the user through and take advantage of each feature to the fullest extent.
• After action: user messaging
  Keep the user updated with the latest updates of their actions and allow them to revisit actions to view previously submitted information.

Example user journeys

• Example: Transaction entry point
• Example: Subscription Overview entry point
• Example: Search entry point