Identify user flows

A user flow is the path taken by a prototypical user within Minna's service to complete a task. The user flow takes them from their entry point through a set of steps towards a successful outcome of their action.

User flows

User is presented their subscription overview after transaction data is fetched and analysed by MinnaUser is presented their subscription overview after transaction data is fetched and analysed by Minna

User is presented their subscription overview after transaction data is fetched and analysed by Minna

When a subscription associated with a multi service provider is identified, the user is asked to provide which service(s) she has for that service providerWhen a subscription associated with a multi service provider is identified, the user is asked to provide which service(s) she has for that service provider

When a subscription associated with a multi service provider is identified, the user is asked to provide which service(s) she has for that service provider

If a user is missing a subscription when presented the subscription overview, she can manually add the subscription herself and it will be stored on the user profileIf a user is missing a subscription when presented the subscription overview, she can manually add the subscription herself and it will be stored on the user profile

If a user is missing a subscription when presented the subscription overview, she can manually add the subscription herself and it will be stored on the user profile

Users can ask to be reminded when a subscription is linked to a trial period or has binding periodUsers can ask to be reminded when a subscription is linked to a trial period or has binding period

Users can ask to be reminded when a subscription is linked to a trial period or has binding period

Users can manually edit a subscription if she think information is displayed incorrectlyUsers can manually edit a subscription if she think information is displayed incorrectly

Users can manually edit a subscription if she think information is displayed incorrectly

If Monitoring insights have been implemented, user can be notified when an already identified subscription changes price, or when new subscriptions are detectedIf Monitoring insights have been implemented, user can be notified when an already identified subscription changes price, or when new subscriptions are detected

If Monitoring insights have been implemented, user can be notified when an already identified subscription changes price, or when new subscriptions are detected

Examples

Below you will find how the user flows could look like in-app

Example of how a user is presented the subscription overviewExample of how a user is presented the subscription overview

Example of how a user is presented the subscription overview

Example of how a user is asked to provide which service(s) she has for a multi service providerExample of how a user is asked to provide which service(s) she has for a multi service provider

Example of how a user is asked to provide which service(s) she has for a multi service provider

Example of how a user can ask to be reminded when a subscription is linked to a trial period or has binding periodExample of how a user can ask to be reminded when a subscription is linked to a trial period or has binding period

Example of how a user can ask to be reminded when a subscription is linked to a trial period or has binding period

Example of Monitoring insights where users can be notified when an already identified subscription changes price, or when new subscriptions are detectedExample of Monitoring insights where users can be notified when an already identified subscription changes price, or when new subscriptions are detected

Example of Monitoring insights where users can be notified when an already identified subscription changes price, or when new subscriptions are detected


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