User flows

A user flow is the path taken by a prototypical user within Minna's service to complete a task. The user flow takes them from their entry point through a set of steps towards a successful outcome of their action.

32003200

The Cancellation questions displayed to the user is dependent on if the subscription is associated with a single or multi service provider

32003200

The Cancellation outcomes shows the different options for response when a user requests to cancel a service